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When trying to move a message from Inbox to another folder the move menu item does not expand to show folder list (shown in folder pane), only a tiny square.

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  • Last reply by Toad-Hall

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Previously, when I wanted to move/copy a message from one folder to another I right clicked on the message title in the list and from the pop-up menu selected Move/Copy and its arrowhead which then expanded to show my available folders. Now, in Thunderbird 45, running on a Windows PC, the pop-up menu appears ok but it does not expand to show the folders. Instead, a tiny empty square appears at the edge of the menu frame, at the Move/Copy line (the same happens if I use the menu bar Message item). Hitting that square with either mouse button has no effect. Is there some setting I haven't noticed or too many folders (though I haven't added any lately) or what? Dragging and dropping works fine but I'd like to use menus.

Previously, when I wanted to move/copy a message from one folder to another I right clicked on the message title in the list and from the pop-up menu selected Move/Copy and its arrowhead which then expanded to show my available folders. Now, in Thunderbird 45, running on a Windows PC, the pop-up menu appears ok but it does not expand to show the folders. Instead, a tiny empty square appears at the edge of the menu frame, at the Move/Copy line (the same happens if I use the menu bar Message item). Hitting that square with either mouse button has no effect. Is there some setting I haven't noticed or too many folders (though I haven't added any lately) or what? Dragging and dropping works fine but I'd like to use menus.

Chosen solution

Thanks for the feedback. Good to hear all is now ok.

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All Replies (3)

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Do you have the same issue if you start Thunderbird in Safe Mode?

In Thunderbird 'Help' > 'restart with addons disabled'

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It didn't occur to me to try Safe Mode. Thanks for the tip. The problem, however, disappeared when I updated Thunderbird to the latest version 45.4.0. I suspect that the update before that caused the problem.

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Seçilmiş Həll

Thanks for the feedback. Good to hear all is now ok.