Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Why is my new mail is going into a trash folder instead of my inbox?.

  • 4 cavab
  • 8 have this problem
  • 1 view
  • Last reply by Craftybill

Craftybill
Craftybill
more options

New e-mail is going directly into a trash folder instead of my inbox. If I try to move it to the inbox it immediately jumps back to the trash folder. If I delete it, it will disappear completely. What changed? How can I fix?

New e-mail is going directly into a trash folder instead of my inbox. If I try to move it to the inbox it immediately jumps back to the trash folder. If I delete it, it will disappear completely. What changed? How can I fix?

Chosen solution

Craftybill said

Kaspersky. It seems to be working correct again now for some reason.

You restarted your machine perhaps. It still fixes many computer problems.

Read this answer in context 👍 1

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

usually this is related to anti virus spam filters. What anti virus do you use?

Craftybill
Craftybill Question owner
more options

Kaspersky. It seems to be working correct again now for some reason.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

Craftybill said

Kaspersky. It seems to be working correct again now for some reason.

You restarted your machine perhaps. It still fixes many computer problems.

Craftybill
Craftybill Question owner
more options

Never know sometimes. Computer has a mind of its own. Thanks very much for your help.