This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thurnderbird freezes and says (Not responsive in top of window) which it's trying to download messages

  • 1 cavab
  • 2 have this problem
  • 9 views
  • Last reply by Wayne Mery

JaniceStreet
JaniceStreet
more options

I think it used to happen when it was dealing with junk mail only and now I think it happens and freezes for 6 to 10 seconds every time it gets mail. And now finding it is slow to send even simple emails with not attachments. (5 sec. or more). I have lived with this for a long time and now need to deal with this annoying freeze.

Anyone having this problem?

Thanks Janice

I think it used to happen when it was dealing with junk mail only and now I think it happens and freezes for 6 to 10 seconds every time it gets mail. And now finding it is slow to send even simple emails with not attachments. (5 sec. or more). I have lived with this for a long time and now need to deal with this annoying freeze. Anyone having this problem? Thanks Janice

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?