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Your computer must be restarted to complete a previous upgrade - endless loop

  • 5 cavab
  • 2 have this problem
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  • Last reply by christ1

Desk_Pilot
Desk_Pilot
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An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

Chosen solution

Good. Can you then mark the topic as 'Solved' please? Thank you.

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All Replies (5)

Zenos
Zenos
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Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Desk_Pilot
Desk_Pilot Question owner
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Zenos said

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Thank you Zenos. I cannot open TB in order to do anything at all, let alone close it. I have deleted the files and the folder previously, but it makes no difference. I cannot uninstall the program and I cannot reinstall the latest version over the top. In each case it tells me my computer must be shut down in order to complete a previous update.

christ1
christ1
  • Top 25 Contributor
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In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Desk_Pilot
Desk_Pilot Question owner
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christ1 said

In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Hello Christ1, I guess because the pop-up only appears when I try to run Thunderbird. I went to uninstall the program as well, and the same pop-up appeared there. The problem is fixed now. I used Total Uninstall to remove the program and then it allowed me to reinstall the latest version. It now opens OK and my profiles and emails are intact. Thank you all for your suggestions.

christ1
christ1
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Seçilmiş Həll

Good. Can you then mark the topic as 'Solved' please? Thank you.