This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Marking a sender as JUNK only turns on the flame icon, it does not automatically send it to the Junk folder.

more options

I have marked a number of emails as junk. When I do they disappear. BUT the next time they come in they are still in my In-Box they just have this little flame icon on them and must be deleted manually EVERY time. Why doesn't it send junk that I have marked as junk automatically to the junk folder? Just marking it is worthless. It still means I have to scan it and throw it away. If a sender is marked as junk I don't want to ever see their email in my in-box.

I have marked a number of emails as junk. When I do they disappear. BUT the next time they come in they are still in my In-Box they just have this little flame icon on them and must be deleted manually EVERY time. Why doesn't it send junk that I have marked as junk automatically to the junk folder? Just marking it is worthless. It still means I have to scan it and throw it away. If a sender is marked as junk I don't want to ever see their email in my in-box.

All Replies (2)

more options

I finally worked out the answer. You must set up a filter that moves the junk emails to the junk folder AFTER applying the junk designation. Seems to work well now.

more options

Or you could just setup junk controls and do it the easy way. http://kb.mozillazine.org/Junk_Mail_Controls