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Can't open saved files or send messages

BillStason
BillStason
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I've used T-bird for many years. It had worked fine until suddenly, 3 days ago, I was unable to open files or send messages. Help!!! My e-mail address is wbstason@verizon.net.

Bill Stason

I've used T-bird for many years. It had worked fine until suddenly, 3 days ago, I was unable to open files or send messages. Help!!! My e-mail address is wbstason@verizon.net. Bill Stason

All Replies (1)

user1121639
user1121639
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This is a public forum, so posting your e-mail address here is not a good idea.

I'm going to assume that you mean you cannot open e-mails in Thunderbird, not files.

Please post two things here in a reply so I can understand what is going on:

1. A screenshot of your entire Thunderbird window, showing your Folders on the left side, and a list of e-mails on the right side. Use a picture editing program like "Paint" to blur or block out any personal information. How do I create a screenshot of my problem?

2. Your Troubleshooting Information from Thunderbird: Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.