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Firefox crashes

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by philipp

pzaman
pzaman
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My Firefox browser started crashing with "Mozilla Crash Report" and does not open up. The latest crash report ID is: Crash ID: bp-00a1a37a-49cc-4c74-95c5-3463b2170128

Kindly help

Thanks Perween Zaman

My Firefox browser started crashing with "Mozilla Crash Report" and does not open up. The latest crash report ID is: Crash ID: bp-00a1a37a-49cc-4c74-95c5-3463b2170128 Kindly help Thanks Perween Zaman

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: mozilla::net::nsStandardURL::EqualsInternal

qipcap.dll = Websense Data Endpoint

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

This is for Sumo's Related Bugs 1313085 NEW --- Crash in mozilla::net::nsStandardURL::EqualsInternal [Websense]

Update your Websense. If the problem continues, disable it.

philipp
philipp
  • Moderator
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hi pzaman, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox