This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by mewsic

mewsic
mewsic
more options

Firefox crashes every time I start it, even in safe mode, Here is the Crash ID for the most recent attempt to start:

Crash ID: bp-1e0ed19e-6e3b-4087-ad61-c06e82170131

Firefox crashes every time I start it, even in safe mode, Here is the Crash ID for the most recent attempt to start: Crash ID: bp-1e0ed19e-6e3b-4087-ad61-c06e82170131

All Replies (2)

philipp
philipp
  • Moderator
more options

hi mewsic, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

mewsic
mewsic Question owner
more options

Yes! Forcepoint was recently added to my Corporate desktop.

(

Thanks for the swift response.