This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox cannot load any pages including "about:config"

  • 2 cavab
  • 2 have this problem
  • 4 views
  • Last reply by igwill

igwill
igwill
more options

Hi,

Firefox cannot load any pages for me, and gets stuck saying "Connecting..." in the tab label. Oddly, it does not get even this far with the initial "New Tab" - that tab is always totally unresponsive to even trying.

The problem can be alleviated for a single instance by refreshing Firefox, however it returns after closing/re-opening.

Safe mode, re-install, firewall off and checking the trusted programs list have been tried.

Any idea what the problem is?

Thanks!

Hi, Firefox cannot load any pages for me, and gets stuck saying "Connecting..." in the tab label. Oddly, it does not get even this far with the initial "New Tab" - that tab is always totally unresponsive to even trying. The problem can be alleviated for a single instance by refreshing Firefox, however it returns after closing/re-opening. Safe mode, re-install, firewall off and checking the trusted programs list have been tried. Any idea what the problem is? Thanks!

Chosen solution

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

igwill
igwill Question owner
more options

Hi,

That works, thank you for the fast reply too!

I'm not sure why trying to enter about:config didn't work before, but I'm certainly glad I was able to get in this time.