This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox continually asks me to update my password for login websites, even though it hasn't changed

  • 6 cavab
  • 2 have this problem
  • 14 views
  • Last reply by Happy112

more options

Whenever i log into a page that i have a saved password for, Firefox prompts me up "update" my password. The password has not been changed and the saved log in is accepted. How do i get firefox to recognize that the password does not need to be changed and to stop prompting me at every log in?

Whenever i log into a page that i have a saved password for, Firefox prompts me up "update" my password. The password has not been changed and the saved log in is accepted. How do i get firefox to recognize that the password does not need to be changed and to stop prompting me at every log in?

All Replies (6)

more options

hi, you can go into the firefox menu ≡ > options > security panel and add the site where you don't want to be asked again into the exceptions list there - the already stored password will still continue to be suggested when you try to login there.

more options

Sorry Phillip, but that is wrong, and I have tried it numerous times.... Firefox just refuses to remember the password for a login page no matter what you do. When you go to the login page, you HAVE to enter the password manually (attached) irregardless of Firefox's claims to save these passwords. Then, after you enter the password, Firefox drops a window down asking if you want to Update the saved password (attached), but this also does NOTHING at all. Opening Firefox>Preferences>Security>Saved Logins>website> and changing the password to the correct one, does nothing either. (attached) After all of this, when you go back to the login page, it still does not remember your correct password, and it is terribly annoying truly. Can someone PLEASE provide a real solution to this, because I have even tried refreshing Firefox, and everything, but it is adamant that it will not remember the password for certain logins!!

Modified by zlloyd1

more options

The last screenshot shows to password entries. Firefox might be confused if the website redirects you to a local version. Try to remove all three entries, especially the last one that doesn't show a user name.

more options

THANKS cor-el, that seemed to do it.... \^v^/

more options

You're welcome. Saved passwords with an empty user name have been reported in the past to cause issues.

more options

To 'mikesq85'   (original poster) :
Are any of these posts helpful to you, and if so, would you let us know   ?