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Firefox crashes on facebook messenger video

  • 5 cavab
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

shawnstar
shawnstar
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The second the video is about to load (other user answers) Firefox crashes out. However on restart Firefox is not aware of the failure.

Drivers are up to date on video, and safemode for Firefox does not solve the issue.

The second the video is about to load (other user answers) Firefox crashes out. However on restart Firefox is not aware of the failure. Drivers are up to date on video, and safemode for Firefox does not solve the issue.

All Replies (5)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

shawnstar
shawnstar Question owner
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There is an old report from October 2016, but none from yesterday or today. The browser is completely crashing and the report is not getting generated. When I restart firefox it is not even aware it has crashed.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

shawnstar
shawnstar Question owner
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I had tried that before posting. I went through all the basic troubleshooting items I could think. I am not sure why the crashes are not being captured. Is there an advanced debugger?

FredMcD
FredMcD
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Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia