This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can not send messages

  • 6 cavab
  • 2 have this problem
  • 1 view
  • Last reply by smgcville

smgcville
smgcville
more options

Hi there,

On my Thunderbird installation I run two identities with different SMTP servers. One is a private SMTP server that works fine, but since the last Update the other Gmail connection does not. Although smtp.gmail.com is set up as mail server for my Gmail-identity and my password works well on Gmail, Thunderbird has me enter my password for a zillion times when I want to send an email and says it does not work. In addition to that it seems that although I'm writing under my Gmail identity Thunderbird wants to send out through the private SMTP server connected to the other account. What can I do?

Hi there, On my Thunderbird installation I run two identities with different SMTP servers. One is a private SMTP server that works fine, but since the last Update the other Gmail connection does not. Although smtp.gmail.com is set up as mail server for my Gmail-identity and my password works well on Gmail, Thunderbird has me enter my password for a zillion times when I want to send an email and says it does not work. In addition to that it seems that although I'm writing under my Gmail identity Thunderbird wants to send out through the private SMTP server connected to the other account. What can I do?

All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open Tools/Account Settings, select the gmail account in the left pane, then check the Outgoing Server (SMTP) in the lower right pane. Is it pointing to the gmail smtp server associated with the same gmail account? Do the same if the gmail account is an identity (Manage Identities...).

smgcville
smgcville Question owner
more options

In the account settings both SMPT servers are tied to the correct email address.

sfhowes
sfhowes
  • Top 10 Contributor
more options

What are your settings for smtp.gmail.com? Do you have any password add-ons such as StartupMaster?

smgcville
smgcville Question owner
more options

NoStartupMaster. Authentication Method: normal password, Connection security: SSL/TLS

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is 2-step verification enabled on this account? If it is, and you aren't using an app password, the authentication has to be OAuth2, instead of normal password. OAuth2 is recommended: enable less-secure apps in Gmail and use the regular account password. That will work when 2-step verification is on or off.

http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite

smgcville
smgcville Question owner
more options

No 2-step verification is not enabled