This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Crashes when opened, even in safe mode. Crash ID: bp-5f73ba71-1478-4a65-b53f-ff0631170705

Crashes when opened, even in safe mode. Crash ID: bp-5f73ba71-1478-4a65-b53f-ff0631170705

All Replies (1)

more options

Signature cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.