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Firefox crashes using WebRTC

  • 4 cavab
  • 1 has this problem
  • 3 views
  • Last reply by Xunkar

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Every time a website initializes WebRTC capabilities, it inevitably leads to a complete firefox crash. I have tried using different websites (roll20.net as well as appr.tc) and the problem is the same. I have also tried all of the steps mentionned in this article: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems and the best I have achieved is now containing the crash to a tab crash, not a firefox crash. I am running Firefox 54.0.1 (x64) on Windows 10 the webcam used is a Logitech C920.

Every time a website initializes WebRTC capabilities, it inevitably leads to a complete firefox crash. I have tried using different websites (roll20.net as well as appr.tc) and the problem is the same. I have also tried all of the steps mentionned in this article: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems and the best I have achieved is now containing the crash to a tab crash, not a firefox crash. I am running Firefox 54.0.1 (x64) on Windows 10 the webcam used is a Logitech C920.

All Replies (4)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hmm oddly enough there are no crash reports generated by those crash. However, and I tried it once again to be sure, I get redirected to the page saying "oops this tab has crashed" (or something along those lines since my browser locale is french)

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You might be interest in this article. I have turned mine off. https://www.privateinternetaccess.com/forum/discussion/7982/websites-can-now-use-webrtc-to-determine-your-local-ip-address-bypassing-vpn

Please let us know if this solved your issue or if need further assistance.

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Interesting read however I cannot disable WebRTC as I need it for voice & video chat within Roll 20. After turning off this setting I confirm though that the crashes are gone, however I cannot receive or send voice/video streams.