This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Incoming Server already exists.

  • 1 cavab
  • 2 have this problem
  • 26 views
  • Last reply by Zenos

Eric
Eric
more options

Trying to re-create account after the incoming channel was deleted by mistake. Going through the configuration and in the Mozilla database, the right info seems to exist. When I click on "Done" I get a pop-up message that reads "Incoming server already exists." I've already tried to just delete the "Incoming" data before clicking done but the same error message appears.

How do I configure Thunderbird so I save my existing account?

Trying to re-create account after the incoming channel was deleted by mistake. Going through the configuration and in the Mozilla database, the right info seems to exist. When I click on "Done" I get a pop-up message that reads "Incoming server already exists." I've already tried to just delete the "Incoming" data before clicking done but the same error message appears. How do I configure Thunderbird so I save my existing account?
Attached screenshots

All Replies (1)

Zenos
Zenos
more options

I'd try going to advanced config and making sure the name of this account is unique. I believe this error message is rather misleading. It is perfectly reasonable and possible to have multiple accounts on the same server (I have three with Gmail) but they must have distinct names, and by default they can use the server name for the account name.