This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is there no junk mail in my junk folder? I have good mail going into junk but I can't see what's in junk so I can't correct the status of that email address

more options

This is my default email inbox. It has two folders "junk" and "spam". there is never anything in either. But I'm not receiving regular notices from a list serve I'm on. I think they are going into junk, but I can't confirm since i never have any mail in either folder. how do I remedy this? many thanks

This is my default email inbox. It has two folders "junk" and "spam". there is never anything in either. But I'm not receiving regular notices from a list serve I'm on. I think they are going into junk, but I can't confirm since i never have any mail in either folder. how do I remedy this? many thanks

All Replies (1)

more options

See if you are subscribed to it. Sometimes even after having created it, if it's not subscribed to it won't show up or create duplicates.