Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Passwords not saved

  • 2 cavab
  • 8 have this problem
  • 1 view
  • Last reply by Willie168

Willie168
Willie168
more options

The email passwords are not saved. For each account, I get the box asking for the password. In this box, there should be a check box "Save password", but its missing. I tried deleting "cert8.db" and "key3.db", but that did not correct the problem. I thought that there should be a way to enter passwords manually, but can't find it, if it exists.

The email passwords are not saved. For each account, I get the box asking for the password. In this box, there should be a check box "Save password", but its missing. I tried deleting "cert8.db" and "key3.db", but that did not correct the problem. I thought that there should be a way to enter passwords manually, but can't find it, if it exists.

Chosen solution

Are you using some software such as CCleaner that could be interfering with your Thunderbird setup with regard to privacy? Check to see if such features are disabled in that software.

Also, try opening the Config Editor in the (Thunderbird) Options > Advanced panel > General tab, accept the warning and look for the preference signon.rememberSignons. This should not display in bold and the value should be set to true by default (double-click it if set to false.)

Read this answer in context 👍 2

All Replies (2)

Tonnes
Tonnes
  • Locale Leader
more options

Seçilmiş Həll

Are you using some software such as CCleaner that could be interfering with your Thunderbird setup with regard to privacy? Check to see if such features are disabled in that software.

Also, try opening the Config Editor in the (Thunderbird) Options > Advanced panel > General tab, accept the warning and look for the preference signon.rememberSignons. This should not display in bold and the value should be set to true by default (double-click it if set to false.)

Willie168
Willie168 Question owner
more options

Thanks, I found the problem with your help. I'm running a password manager called STICKY PASSWORDS. Removing Thunderbird from it fixed my problem.