This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

instagram video won't load

  • 6 cavab
  • 5 have this problem
  • 1 view
  • Last reply by guellimots

guellimots
guellimots
more options

Hi,

I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

Hi, I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

Chosen solution

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.

Read this answer in context 👍 0

All Replies (6)

udit
udit
more options

make sure you are using an updated version of mozilla

guellimots
guellimots Question owner
more options

Hi, thanks for the reply. Both the Windows and Firefox i am using are the most updated versions.

sambhav2612
sambhav2612
more options

try clearing your browser cache and data , it worked for me several times in past

guellimots
guellimots Question owner
more options

Hi,

thanks for the reply. I actually set my Firefox to clean cache and data after automatically after closing the browser every time.

sambhav2612
sambhav2612
more options

then it could be an issue with website itself, try on firefox mobile if this exists

guellimots
guellimots Question owner
more options

Seçilmiş Həll

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.