This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I want to get rid of ALL the pop-ups!!

  • 1 cavab
  • 4 have this problem
  • 2 views
  • Last reply by FredMcD

ronalw
ronalw
more options

about two weeks ago I started getting pop-ups. They are very annoying and I don't want them. I checked to see that the blocker was checked and it was. When I open a website a survey window opens. I do not take surveys!! when I go to scroll, a new window opens with some offer or something else I don't want these. How do I get rid of these so I can enjoy my computer again.

about two weeks ago I started getting pop-ups. They are very annoying and I don't want them. I checked to see that the blocker was checked and it was. When I open a website a survey window opens. I do not take surveys!! when I go to scroll, a new window opens with some offer or something else I don't want these. How do I get rid of these so I can enjoy my computer again.

All Replies (1)

FredMcD
FredMcD
more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.