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64bit Firefox will not start in ANY mode on Win7x64

  • 5 cavab
  • 4 have this problem
  • 5 views
  • Last reply by Shadow110

RJ
RJ
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So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash.

Clean installed, removed every mozilla firefox folder from users, and it still doesnt work. I had to move back to the 32bit version

So Firefox decided to quietly update from 32bit to 64bit, and it will not start after that (i.e. It just crashes). No Crash Reporter popping up from the crash. Clean installed, removed every mozilla firefox folder from users, and it still doesnt work. I had to move back to the 32bit version

Modified by RJ

All Replies (5)

smorele
smorele
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Hello dafreak, if you tape about:crashes in your URL bar, do you have crash reports stored you can with us?

RJ
RJ Question owner
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the browser couldnt even start, how can I do that?

Shadow110
Shadow110
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You could try uninstalling Firefox. Profiles/bookmarks/passwords should be left and install a full version Firefox 56.0.1 https://www.mozilla.org/en-US/firefox/all/

Suggest saving before doing the above. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Do note that your Profile could be the cause of the issue.

Please let us know if this solved your issue or if need further assistance.

RJ
RJ Question owner
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dafreak said

Clean installed, removed every mozilla firefox folder from users, and it still doesnt work.
Shadow110
Shadow110
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Have noticed that Win 7 is not getting the support that is needed for it like XP did when 7 came out. They are trying to migrate people to Win 10 as per stuff in tech sites. With that said you have do not send info to us un-ticked so no idea what Extensions you are using if any. So no idea about that. We have found that we are moving a lot of Win7 users to the Extended Version Release and people are happy with that and it is secure. You may wish to try that. https://www.mozilla.org/en-US/firefox/organizations/

Please let us know if this solved your issue or if need further assistance.