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Firefox has stopped working error

  • 6 cavab
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Icynova
Icynova
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Since the most recent update Firefox has stopped working. I tried reinstalling it, downloading an older version, and restarting my computer but nothing so far as worked.

This is what comes up in the error report

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	56.0.1.6484
 Application Timestamp:	59d2c74f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.3.9600.17278
 Fault Module Timestamp:	53eebd22
 Exception Code:	c0000005
 Exception Offset:	000000000002af0c
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033

Think anyone can help me fix this?

Since the most recent update Firefox has stopped working. I tried reinstalling it, downloading an older version, and restarting my computer but nothing so far as worked. This is what comes up in the error report Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 56.0.1.6484 Application Timestamp: 59d2c74f Fault Module Name: ntdll.dll Fault Module Version: 6.3.9600.17278 Fault Module Timestamp: 53eebd22 Exception Code: c0000005 Exception Offset: 000000000002af0c OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Think anyone can help me fix this?

All Replies (6)

Shadow110
Shadow110
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Hi , Since already been uninstalling it please uninstall it one more time.

Download a Full Version Installer here : https://www.mozilla.org/en-US/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Icynova
Icynova Question owner
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Pkshadow said

Hi , Since already been uninstalling it please uninstall it one more time. Download a Full Version Installer here : https://www.mozilla.org/en-US/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Already tried that. Didnt work.

smorele
smorele
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Hello, your issue is related to ntdll.dll which is a WIndows library. Can you please check if

If you have updates, then do them and restart your computer. In the case it does not solve your issue, we will investigate deeply.

Icynova
Icynova Question owner
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Windows is already up to date at 8.1, and I cannot update my drivers because Windows is stuck at 0% when it tries to update.

smorele
smorele
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Well, I think your problem is not Firefox but Windows. If you cannot update our operating system you should first try to fix that.

Modified by smorele

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't start Firefox, see: