Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox starts with a new tab and then halts.

  • 3 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

ERGreenwood
ERGreenwood
more options

When I click on the Firefox icon it starts, opens a new tab, and then stops. Typing a valid website address in the address field and pressing enter does nothing. My internet setting are valid because Internet Explorer works. (In fact, I'm using Internet Explorer to write this.) What should I do to get Firefox working again. (I have already done the Refresh.)

When I click on the Firefox icon it starts, opens a new tab, and then stops. Typing a valid website address in the address field and pressing enter does nothing. My internet setting are valid because Internet Explorer works. (In fact, I'm using Internet Explorer to write this.) What should I do to get Firefox working again. (I have already done the Refresh.)

All Replies (3)

Shadow110
Shadow110
more options

You could uninstall and then get a Full Version 57.0.1 Installer here : https://www.mozilla.org/firefox/all/ If your a older PC with little ram and old drivers you may want to change to the Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

I would suggest trying to update all drivers for motherboard and sound, network and video.

Please let us know if this solved your issue or if need further assistance.

ERGreenwood
ERGreenwood Question owner
more options

I installed the Full Version 57.0.1 and the same thing happens.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are all suggestions disabled?

The location bar drop-down list can show history items, bookmarked pages, pages opened in tabs, and search suggestionss. You can set what suggestionss show when you enter an URL in the location/address bar bar via Options/Preferences -> Privacy

  • Location Bar: When using the location bar, suggest:
    History
    Bookmarks
    Open tabs