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some e-mails not getting through others delete automatically

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  • Last reply by smorele

knownothin
knownothin
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followed instructions from Xfinity.com/support to install exiting Thunderbird account to new Windows10 laptop. Some e-mails don't come through and those that do disappear after a few minutes. They seem to go to the delete pile without my deleting them. Comcast says I need to install a leave a copy on server option but I can't find it.

followed instructions from Xfinity.com/support to install exiting Thunderbird account to new Windows10 laptop. Some e-mails don't come through and those that do disappear after a few minutes. They seem to go to the delete pile without my deleting them. Comcast says I need to install a leave a copy on server option but I can't find it.

All Replies (1)

smorele
smorele
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Hi, the best resource to configure Thunderbird is the official documentation page: Manual Account Configuration

Then, after a complete configuration, we will work together if you still have your issue.