This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My son signed me out of my firefox account and now I can't sign back in. Help

  • 1 cavab
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

I have been signed out of my firefox gmail "account". What is the process for signing back in if this happens again. The user name and password that I thought were correct are not working.

I have been signed out of my firefox gmail "account". What is the process for signing back in if this happens again. The user name and password that I thought were correct are not working.

All Replies (1)

more options

With most websites, go to the login page and select Forgot Password. This should send an e-mail to the address on file with the site.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 27.0.0.170

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration