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After last update install, firefox crashes on starup.

  • 3 cavab
  • 2 have this problem
  • 15 views
  • Last reply by cor-el

crippletoe
crippletoe
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Crash summary:

Problem signature: 

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	56.0.1.6484
 Application Timestamp:	59d2c74f
 Fault Module Name:	LVPrcInj01.dll_unloaded
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	4be4c077
 Exception Offset:	000000000256beb8
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	1033
 Additional Information 1:	866d
 Additional Information 2:	866d0a7bdb9f4d9f5a1f5420ad626147
 Additional Information 3:	58e5
 Additional Information 4:	58e564cf74c166d1150b6d6adbe2bc2d
Crash summary: Problem signature: Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 56.0.1.6484 Application Timestamp: 59d2c74f Fault Module Name: LVPrcInj01.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4be4c077 Exception Offset: 000000000256beb8 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 866d Additional Information 2: 866d0a7bdb9f4d9f5a1f5420ad626147 Additional Information 3: 58e5 Additional Information 4: 58e564cf74c166d1150b6d6adbe2bc2d

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please see this support article: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

crippletoe
crippletoe Question owner
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Hi @the-edmeister, I cannot get a crash report because none is generated. I cannot start Firefox after it's latest update and after following the instructions in the linked article I found that the latest crash report on my machine was generated in 2014... somehow this issue doesnt get to the point when a report is generated. any other advice?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This is a problem with Logitech QuickCam software that isn't compatible with 64-bit Firefox.

  • lvprcinj01.dll is a LVPrcInj.dll belonging to Logitech QuickCam from Logitech Inc.

If you have a Logitech QuickCam then see this tread: