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Firefox crashes

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  • Last reply by Shadow110

soda3614
soda3614
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I am unable to open anything in Firefox lately. I have tried in safe mode and I have tried reinstalling Firefox, but the bug continues. I have several crash reports, the most recent reads as below. My current operating system is macOS High Sierra version 10.13.1.

Crash ID: bp-f7973116-9fe6-456b-8520-1e1230171107

I am unable to open anything in Firefox lately. I have tried in safe mode and I have tried reinstalling Firefox, but the bug continues. I have several crash reports, the most recent reads as below. My current operating system is macOS High Sierra version 10.13.1. Crash ID: bp-f7973116-9fe6-456b-8520-1e1230171107

All Replies (1)

Shadow110
Shadow110
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Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues. The crash error is : EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

There is not a definitive answer for this one. Especially with no info supplied .

You mention you have uninstalled and reinstalled. So will go along with that ask you to please disable all extensions in Firefox.

Then please uninstall Firefox and delete all Mozilla Firefox folders in C:\Program Files and C:\Program Files(x86) Then please reinstall Firefox 56.0.2 from a Full Version Installer https://www.mozilla.org/firefox/all/

See how it runs after a reboot. Turn on any Extensions 1 at a time then restart Firefox each time. If Firefox persists in crashing a new Profile may need to be created and see if that works.

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.