Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Connection is not secure message for AOL search

  • 1 cavab
  • 10 have this problem
  • 3 views
  • Last reply by Amylogamy

Amylogamy
Amylogamy
more options

Hi,

Ever since the new version of Firefox was released I have not been able to search on my main AOL page which is my home page. I get this error message about "Your connection is not secure". I have always used AOL as my home page and NEVER had a problem searching until now. How can I fix this problem? It is a pain to have to go to Internet Explorer to get my answers. Is it a bug in your new Quantum version? 

 Update:  I cannot search ANYTHING AT ALL. Every search brings this error message. I just checked this certificate and it is OK. See below:



Visit our documentation page for more information, configuration guides, and books. Known issues are documented here.

Intermediate certificate has an insecure signature. Upgrade to SHA2 as soon as possible to avoid browser warnings. MORE INFO » There is no support for secure renegotiation. Grade reduced to A-. MORE INFO » Certificate #1: RSA 2048 bits (SHA256withRSA) Server Key and Certificate #1 Subject api.screenname.aol.com Fingerprint SHA256: 9dac8d737b48212ec02d9a08eeb041577ed84daebd05b26ef2c1f733548d4798 Pin SHA256: d+bTkKsm88s5EYPAzuMY4okBey9bvHt5FDD1ZFnyWKM= Common names api.screenname.aol.com Alternative names api.screenname.aol.com Serial Number 6837254822fa731a67d027056ce3bd57 Valid from Wed, 05 Oct 2016 00:00:00 UTC Valid until Sat, 06 Oct 2018 23:59:59 UTC (expires in 10 months and 18 days) Key RSA 2048 bits (e 65537) Weak key (Debian) No Issuer Symantec Class 3 Secure Server CA - G4 AIA: http://ss.symcb.com/ss.crt Signature algorithm SHA256withRSA Extended Validation No Certificate Transparency Yes (certificate) OCSP Must Staple No Revocation information CRL, OCSP CRL: http://ss.symcb.com/ss.crl OCSP: http://ss.symcd.com Revocation status Good (not revoked) DNS CAA No (more info) Trusted Yes


I would appreciate your help to fix this problem as soon as possible. Thank you!!!!!!

Amy

Hi, Ever since the new version of Firefox was released I have not been able to search on my main AOL page which is my home page. I get this error message about "Your connection is not secure". I have always used AOL as my home page and NEVER had a problem searching until now. How can I fix this problem? It is a pain to have to go to Internet Explorer to get my answers. Is it a bug in your new Quantum version? Update: I cannot search ANYTHING AT ALL. Every search brings this error message. I just checked this certificate and it is OK. See below: Visit our documentation page for more information, configuration guides, and books. Known issues are documented here. Intermediate certificate has an insecure signature. Upgrade to SHA2 as soon as possible to avoid browser warnings. MORE INFO » There is no support for secure renegotiation. Grade reduced to A-. MORE INFO » Certificate #1: RSA 2048 bits (SHA256withRSA) Server Key and Certificate #1 Subject api.screenname.aol.com Fingerprint SHA256: 9dac8d737b48212ec02d9a08eeb041577ed84daebd05b26ef2c1f733548d4798 Pin SHA256: d+bTkKsm88s5EYPAzuMY4okBey9bvHt5FDD1ZFnyWKM= Common names api.screenname.aol.com Alternative names api.screenname.aol.com Serial Number 6837254822fa731a67d027056ce3bd57 Valid from Wed, 05 Oct 2016 00:00:00 UTC Valid until Sat, 06 Oct 2018 23:59:59 UTC (expires in 10 months and 18 days) Key RSA 2048 bits (e 65537) Weak key (Debian) No Issuer Symantec Class 3 Secure Server CA - G4 AIA: http://ss.symcb.com/ss.crt Signature algorithm SHA256withRSA Extended Validation No Certificate Transparency Yes (certificate) OCSP Must Staple No Revocation information CRL, OCSP CRL: http://ss.symcb.com/ss.crl OCSP: http://ss.symcd.com Revocation status Good (not revoked) DNS CAA No (more info) Trusted Yes I would appreciate your help to fix this problem as soon as possible. Thank you!!!!!! Amy
Attached screenshots

Modified by Amylogamy

All Replies (1)

Amylogamy
Amylogamy Question owner
more options

OK,

I was able to find a fix around this problem in case anybody else has it later. Apparently the problem occurs only when I am signed in to check my AOL mail with my Screen-name. If I log out of the AOL mail and Screen-name then I can search anything without getting an error message on the main AOL.com page.

I was able to do this before with no problems. Be signed in to my mail and search at the same time something has changed either with AOL mail or Firefox. If anybody has any ideas please let me know.

Thank you,

Amy