This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website preventing tab closure

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

more options

One of these sites has popped up on my browser and I'm finding it impossible to close without using task manager. It reloads a dialogue box every time I click cancel therefore not allowing me to close it. Is there any way it can be closed?

One of these sites has popped up on my browser and I'm finding it impossible to close without using task manager. It reloads a dialogue box every time I click cancel therefore not allowing me to close it. Is there any way it can be closed?

All Replies (2)

more options

Just adding a picture as it wasn't uploaded.

If I try to close the dialogue box, another one opens up very quickly with no chance of me clicking anything else. Eventually it opens full screen and I get a message saying that "Firefox prevented this site from installing any software". I also do not get the option of preventing further dialogue boxes.

I have FF 57 I think.

more options

Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Alternatively if are free from malware report the site for this as is abuse.

Please let us know if this solved your issue or if need further assistance.