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Firefox crashes

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  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

ThomasRodriguez
ThomasRodriguez
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I click on firefox and it gives me a crash report.

Crash ID: bp-e291defc-ce23-4c2b-8612-d08711171202

I click on firefox and it gives me a crash report. Crash ID: bp-e291defc-ce23-4c2b-8612-d08711171202

Chosen solution

Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-e291defc-ce23-4c2b-8612-d08711171202 Signature: mozilla::ipc::MessageChannel::CommonThreadOpenInit

mcsc_jvecnjjo.dll = No results found

shim_bpppekxb.dll = No results found

mcapp_ojoqejke.dll = No results found

EpMPApi.dll = McAfee Endpoint

This is for Sumo's Related Bugs 1389759 REOPENED --- Crash in mozilla::ipc::MessageChannel:: CommonThreadOpenInit

Check McAfee for updates.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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FredMcD
FredMcD
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Seçilmiş Həll

Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-e291defc-ce23-4c2b-8612-d08711171202 Signature: mozilla::ipc::MessageChannel::CommonThreadOpenInit

mcsc_jvecnjjo.dll = No results found

shim_bpppekxb.dll = No results found

mcapp_ojoqejke.dll = No results found

EpMPApi.dll = McAfee Endpoint

This is for Sumo's Related Bugs 1389759 REOPENED --- Crash in mozilla::ipc::MessageChannel:: CommonThreadOpenInit

Check McAfee for updates.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.