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Firefox has ceased to work with gotowebinar, even with Addons disabled. Crome, IEexporer and Edge all work. Please fix

  • 8 cavab
  • 1 has this problem
  • 1 view
  • Last reply by kctcom

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Firefox accepts the gotowebinar URL, such as:

https://global.gotowebinar.com/join/6480123897944626434/445642541

Firefox accepts the URL, spins the reload icon and does nothing.

Crome, IE and Edge all work.

This started happening after WIN10 and firefox57 upgrade

Is there any fix for this?

Firefox accepts the gotowebinar URL, such as: https://global.gotowebinar.com/join/6480123897944626434/445642541 Firefox accepts the URL, spins the reload icon and does nothing. Crome, IE and Edge all work. This started happening after WIN10 and firefox57 upgrade Is there any fix for this?

All Replies (8)

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I get a error message : Come Back Later : Contact the organizer for more information: info@tradesmartu.com

Please let us know if this solved your issue or if need further assistance.

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This message is normal for webinars that are not in progress. The URL example I gave you is for a future webinar.

Note that I am sucsssfully connecting to go to webinar, on the same machine and OS using Chrome, IE and Edge. The issue is not with the GoToWebinar service, but5 with the Firefox's interaction with it.

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I have this only to suggest.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

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Try disable NoScript 10.1.5.5 ({73a6fe31-595d-460b-a920-fcc0f8843232}) Privacy Settings 0.3.1 (jid1-CKHySAadH4nL6Q@jetpack)

You are over a year out of date and there is a update.

See if you can find updates for your Intel(R) HD Graphics 4600 as they are unknown yrs old : driverDate: 11-10-2016 You can Google Intel(R) HD Graphics 4600 and find the download page https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600, but you may have to know what generation chipset you are using. CPU-Z would tell you this https://www.cpuid.com/ Can also try : https://www.intel.com/content/www/us/en/support/detect.html I see 1 errors in the drivers. Old & corrupted Drivers cause a wide range of issues. Please keep them updated to prevent issues and you never know when Intel will stop supporting them.

Please let us know if this solved your issue or if need further assistance.

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Thanks. Do you think it would do the same thing it I created a new use on the machine and tied with the fresh, newly created user?

Unfortunately, I cannot do the test until tomorrow night, as I am not the webinar originator and I do not have another one until tomorrow.

OK with you for this test?

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I tested on the WIN10 machine in safe mode and there was no change, it still failed.

Just to be sure, I started in safe mode again and tested -- no change, still resulted in gotowebinar not working. I have also performed the gotowebinar troubleshooting actions and no change.

I'll do a reboot after i am finished with production on the WIN10 machine tonight are reply to this thread with the results after are boot..

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You can try uBlock Origin as a replacement for Adblock Plus to see if that works better (lower memory footprint).

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Rebooting did not resolve the problem.

However, I turned on the Web Developer and the console reported the following when I try to use gotowebinar.

Content Security Policy: Couldn’t process unknown directive ‘report-to’ Loading failed for the <script> with source “https://applauncher.gotowebinar.com/config.js”. applauncher.gotowebinar.com:13 Loading failed for the <script> with source “https://applauncher.gotowebinar.com/boot.js”. applauncher.gotowebinar.com:19 Content Security Policy: The page’s settings blocked the loading of a resource at https://applauncher.gotowebinar.com/config.js (“script-src 'none'”). Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src 'none'”). Source:

       (function(f,b,gotoconfig){if(!b....

applauncher.gotowebinar.com:14 Content Security Policy: The page’s settings blocked the loading of a resource at https://applauncher.gotowebinar.com/boot.js (“script-src 'none'”).

I was running in SAFE MODE

Any ideas of how to solve this?

Modified by kctcom