Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Hi,

I tried all the above but i am still facing the same problem. Any other suggestion?

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Are there error messages in the Web Console that provide more information?

• "3-bar" menu button or Tools -> Web Developer
• https://developer.mozilla.org/en/Tools/Web_Console

FredMcD said

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

This website: https://begin-again-cafe.jp/mypage/register/input

If there is no specific error such as

• you need to change the password in some way
• you need to enable cookies
• you need to enable local storage
• a script is blocked

then it might not be possible to figure out why this is not working for you.

Can you create the account successfully using a different browser?

evebluey said

This website: https://begin-again-cafe.jp/mypage/register/input

Not in English, but I had no problem.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I tried at both desktop and mobile phone and desktop using firefox safe mode. I still encounter the same problem.

Not sure if you connected your phone over WiFi using your home network (did you?) but if so, could you try clearing your modem and/or router cache?

And you’re not using KeePass, are you?

You can try to enable third-party cookies temporarily to see if that has effect. If that does work then you need to find out what domain(s) are involved and create an allow exception for these domains. Then you do not need to allow third-party cookies globally.

See also the Storage Inspector.

• https://developer.mozilla.org/en/Tools/Storage_Inspector