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firefox will not open outlook; works on other browsers

karen_in_nh_2017
karen_in_nh_2017
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Just re-booted my computer to get updates including Firefox updates. Now my work outlook email address will not open. It WAS working before I re-booted, and it DOES still open and work normally in other browsers -- just not Firefox. What is going on and how do I fix it?

Just re-booted my computer to get updates including Firefox updates. Now my work outlook email address will not open. It WAS working before I re-booted, and it DOES still open and work normally in other browsers -- just not Firefox. What is going on and how do I fix it?

All Replies (3)

Shadow110
Shadow110
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And we would know this why ? Windows updates have been mucking up Firefox a lot lately, each one different.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

karen_in_nh_2017
karen_in_nh_2017 Question owner
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I will try this tomorrow, and I DO thank you for responding ... but why the snarky first line? I thought this was supposed to be where we went for help?

Why do Windows updates "muck up" Firefox but not affect other browsers?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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karen_in_nh_2017 said

Just re-booted my computer to get updates including Firefox updates. Now my work outlook email address will not open.

Do you get a particular error message that might help narrow down the range of issues, or do you get a blank page before or after logging in?

If the mailbox is on Office 365 or another Exchange server, try starting from the mailbox address and the site should redirect you to the login page:

Example: https://outlook.office.com/owa/

Does it work any better that way?