Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

thanks for your quick response but i have no idea what you asked me to do

Please send a screenshot https://support.mozilla.org/en-US/kb/firefox-screenshots save as a jpeg and it will be in your default download folder.

What I am thinking is that there is no email box and that is the Address Bar where you input a URL (pronounced earl) like this example : http:\\www.whoami.com ) Please see this below : https://support.mozilla.org/en-US/kb/awesome-bar-search-firefox-bookmarks-history-tabs

The larger of the 2 is the Google Search Box where type into URL's questions etc then Enter to get the results.

Please read these :

https://www.howtogeek.com/333805/how-to-change-or-customize-firefoxs-new-tab-page/

https://www.howtogeek.com/333110/how-to-customize-firefox-quantum-and-remove-the-white-space-around-the-title-bar/

Once finished reading do you still have a issue or need further information ?

You can check the currently selected search engine in "Options/Preferences -> Search".

• https://support.mozilla.org/en-US/kb/change-your-default-search-settings-firefox

Your system details show four versions of Shockwave Flash, which can cause major problems. Would you please uninstall them  ?

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then re-install the latest version, which is 28.0.0.126

You can download te latest version from here : https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.