This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Selecting junk status no longer moves message to junk. Have to move it manually.

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Zenos

more options

Before the last Thunderbird update anytime I marked a message status as junk it was immediately move to the Junk folder. Now I have to move it/them manually. Very frustrating when you've marked a larger number as Junk and have to select each one and then move them to the Junk folder. I can't find an option that would address this.

Before the last Thunderbird update anytime I marked a message status as junk it was immediately move to the Junk folder. Now I have to move it/them manually. Very frustrating when you've marked a larger number as Junk and have to select each one and then move them to the Junk folder. I can't find an option that would address this.

All Replies (3)

more options

Check your Junk settings. Read point 9. http://kb.mozillazine.org/Junk_Mail_Controls

more options

I shouldn't have mentioned using a filter. What I'm interested in is I being able to click on the "sort by status" (which marks a message as junk) and that particular message gets immediately moved to the junk folder. I have to select each and every marked message and drag them to the junk folder. Before, when I clicked on the status for a message it was immediately move to junk and I could go down the list of emails and quickly get rid of junk. I do use a filter to remove junk messages that repeatedly show up, but I use the status to selectively rid those occasional messages that I deem as junk. I don't understand why that doesn't work in this version of TB.

more options

I am puzzled by this: ""sort by status" (which marks a message as junk)".

Sorting simply changes the order in which messages are displayed. It has no effect on their junk/not junk status and so does not move them.

There is a menu option to delete all the junk in one go:

Modified by Zenos