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Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Profile is missing.

  • 1 cavab
  • 4 have this problem
  • 18 views
  • Last reply by Zenos

Frank-Hef
Frank-Hef
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Reveice the error message when opening Thunderbird : Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Than a message that my profile is missing: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

killing the process is not helping.

Is there a way to fix this and retrieve my emails.

Reveice the error message when opening Thunderbird : Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Than a message that my profile is missing: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. killing the process is not helping. Is there a way to fix this and retrieve my emails.

All Replies (1)

Zenos
Zenos
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I'd start by opening up the profile folder (with Thunderbird closed) and removing any lock files.

http://kb.mozillazine.org/Profile_in_use

But the warning about the profile being missing is a bit worrying.

http://kb.mozillazine.org/Profile_cannot_be_loaded http://kb.mozillazine.org/Recovering_a_missing_profile