Why did the recent Mozilla Firefox update delete/wipe-out all of my established bookmarks and saved/remembered login/password information?
this is not the 1st time this has happened...Firefox updates & restarts itself, and I go to login, but my home page is not what comes up when I initiate Firefox, all of my bookmarked websites are no longer in BOOKMARKS and after I get to a site I'd previously bookmarked, the login / password combination I'd established & saved is no longer 'saved'...
Now, this is NOT the 1st time your auto-update has done this on my machine, and I would very much appreciate getting this information back.
edited email from public and search/spam bots.
Modified by James
All Replies (4)
Did you check the Privacy&Security options on FF to see if any of those boxes where checked? If they were it would clear out those information.
okay...I'll ask...what is the 'FF' on which I'll find Privacy & Security Options? and, of course, which boxes should NOT be checked to ensure I don't lose these bookmarks and / or login/password data???
in "Tools" then "Options" the "Privacy & Security", I have the "Remember logins and passwords for websites" box checked, as it should be...but your update still wiped them out - even for my (originally set-up) homepage of Yahoo Mail.
so, tell me where to go to ensure this doesn't happen again...
BTW...I'm running Windows 7 on a HP desktop...
Sorry to hear the update has been so disruptive for you. Since you do not have ANY of your data/customizations:
If you haven't already, you may want to do a normal system shutdown and startup to release any file locks and complete any pending updates.
If your data does not magically reappear, the most likely scenarios for complete data loss are:
(1) A Refresh started but the migration of data from your old profile to your new profile was incomplete, or
(2) Your old profile was locked, so Firefox ignored it and created a new one.
Here's how to investigate those two possibilities:
Did Firefox perform a Refresh?
Unless it was interrupted in progress, you should find a folder on your desktop named Old Firefox Data. Inside would be a semi-randomly-named folder with freshly updated files. Do you see anything like that?
If so, we'll suggest how to rescue key files or completely restore the earlier profile folder.
If not...
Does the Profile Manager list your immediately previous profile folder?
To check on that, inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)
Firefox should exit and then start up using the other profile. Is that the right one?
If it's not there...
Did Firefox orphan your old profile folder?
Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter/Return
In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.
In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?
If you've got any promising looking folders, we can discuss next steps to recover use of them.