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firefox recognize only one of two devices connected to firefox site

  • 2 cavab
  • 1 has this problem
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  • Last reply by cor-el

niteOwLTwO
niteOwLTwO
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i had both my tablet and phone connected to ff and in process syncing devices. stsrted process on one device and inadvertantly answered a question on the other device. i believe this is the reason ff only sees one device and stops the process. It sends msg Unable to sync only one device. Do i need to reInstall ff app? And if so, should i install ff for tabs and phones or the one i'm currently using which is ff for windows/mac/linux ?

i had both my tablet and phone connected to ff and in process syncing devices. stsrted process on one device and inadvertantly answered a question on the other device. i believe this is the reason ff only sees one device and stops the process. It sends msg Unable to sync only one device. Do i need to reInstall ff app? And if so, should i install ff for tabs and phones or the one i'm currently using which is ff for windows/mac/linux ?

All Replies (2)

niteOwLTwO
niteOwLTwO Question owner
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feels good to have company, i might just reinstall ff (for tablets and phone). have you been waiting long for an answer?

cor-el
cor-el
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  • Top 10 Contributor
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In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.