This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Disappearing/missing bookmark folders, but they show in HTML export file

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

2012reso
2012reso
more options

I'm having whole folders of 100's of bookmarks disappear. I can search for them in the bookmark search bar and they are there. They are also there under the correct folder if I export and look at the HTML backup file.

I've already tried to export, delete, and re-import the file but it does not work.

The only way I could get them back in is go to html file, search for the missing bookmark in firefox, delete the bookmark from the bookmark menu, go to the site and re-add the bookmark..

I'm having whole folders of 100's of bookmarks disappear. I can search for them in the bookmark search bar and they are there. They are also there under the correct folder if I export and look at the HTML backup file. I've already tried to export, delete, and re-import the file but it does not work. The only way I could get them back in is go to html file, search for the missing bookmark in firefox, delete the bookmark from the bookmark menu, go to the site and re-add the bookmark..

All Replies (3)

2012reso
2012reso Question owner
more options

screenshot of bookmarks and export.

Missing folders but you can see them in the export.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

That's troubling.

Could you check something: in your export, right-click the Bookmarks Toolbar heading and choose Inspect Element. This should open the Inspector in the lower part of the tab, with that heading highlighted.

The "real" Bookmarks Toolbar folder should have this attribute:

<h3 add_date="number" last_modified="number" personal_toolbar_folder="true">Bookmarks Toolbar</h3>

If that is not present, you may be looking at a copy folder on your Bookmarks Menu rather than the real thing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if you can find those bookmarks in the Bookmarks Menu folder.