This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

videos downloaded from youtube have no sound and i download these videos via internet download manager extension,this problem isn,t found in google chrome,help?

  • 4 cavab
  • 2 have this problem
  • 8 views
  • Last reply by ahmedmaher

more options

videos downloaded from youtube have no sound and i download these videos via internet download manager extension,this problem isn,t found in google chrome

i noticed that videos in firefox came to me as mkv videos and when i download it it came without any sounds however in google chrome the same video came to me as mp4 and when i download it it played very good and it has sound

videos downloaded from youtube have no sound and i download these videos via internet download manager extension,this problem isn,t found in google chrome i noticed that videos in firefox came to me as mkv videos and when i download it it came without any sounds however in google chrome the same video came to me as mp4 and when i download it it played very good and it has sound

All Replies (4)

more options

Sounds like a problem with the downloaded. Video and audio are sent separately and combined by the downloader.

Try this; https://www.dvdvideosoft.com/

This Is ONLY A PC App https://www.dvdvideosoft.com/products/dvd/Free-YouTube-Download.htm Use this YouTube downloader to get single videos and complete playlists, show list, charts and user channels from YouTube. Convert to AVI, MP3, WMV.

more options

MKV = Matroska Multimedia Container: https://en.wikipedia.org/wiki/Matroska

Firefox doesn't support this container format although it is similar to WebM (but not the same). I don't know why you would get this MKV format and not a more common type.

Do you otherwise have a problem with playing media files?

You can open the YouTube test page to check support in Firefox for playing HTML5 media.

more options

i think i will stick with google chrome in case of downloading a video from youtube

thanks everyone for help

more options

cor-el said

MKV = Matroska Multimedia Container: https://en.wikipedia.org/wiki/Matroska Firefox doesn't support this container format although it is similar to WebM (but not the same). I don't know why you would get this MKV format and not a more common type. Do you otherwise have a problem with playing media files? You can open the YouTube test page to check support in Firefox for playing HTML5 media.

no i don't have any problems with playing media files

but when i download the video with IDM from youtube i found the mkv format and the video has no sound

i think there is something with the new version of firefox quantum