This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does my account not have a "Sent" icon?

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by christ1

more options

I have several accounts set up on Thunderbird 52.6.0. I just set up a new account; it does not have a "Sent" icon to store copies of sent messages. In fact, the number and types of icons seems to vary with each account. Why?

For example, "Trash" is represented by a trash can icon on some accounts, and by a file folder icon on others. And some accounts have a "Sent Messages" folder, and others have a "Sent Items" folder, and some don't have either one.

Also, is there a way to change the order of the email accounts on the left side of the window?

I have several accounts set up on Thunderbird 52.6.0. I just set up a new account; it does not have a "Sent" icon to store copies of sent messages. In fact, the number and types of icons seems to vary with each account. Why? For example, "Trash" is represented by a trash can icon on some accounts, and by a file folder icon on others. And some accounts have a "Sent Messages" folder, and others have a "Sent Items" folder, and some don't have either one. Also, is there a way to change the order of the email accounts on the left side of the window?

All Replies (1)

more options
I just set up a new account; it does not have a "Sent" icon to store copies of sent messages.

Check your account settings where your sent messages should be copied to. Then try to send a message. Typically the Sent folder is created when needed.

is there a way to change the order of the email accounts on the left side of the window?

Install this add-on. https://addons.mozilla.org/thunderbird/addon/manually-sort-folders/

Also see https://support.mozilla.org/kb/installing-addon-thunderbird

Modified by christ1