Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Adobe Acrobat Add on problem

bkevin
bkevin
more options

When I try to convert web page to pdf using the Adobe Acrobat add on a window pops up and stays on waiting to covert... or gets stuck on Downloading for conversion...

Thanks, Kevin

When I try to convert web page to pdf using the Adobe Acrobat add on a window pops up and stays on waiting to covert... or gets stuck on Downloading for conversion... Thanks, Kevin

Modified by bkevin

Chosen solution

Hi Kevin, I haven't noticed any particular issues with the Windows version of the "Adobe Acrobat" extension (name no longer adds "Create PDF"). Could you check what version you have? The easiest place to find that is the "Troubleshooting Information" page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

If you scroll down to the Extensions heading, it will be followed by a table listing your extensions including version numbers. Mine shows:

Name Version Enabled ID Adobe Acrobat 18.0.8 true web2pdfextension.17@acrobat.adobe.com

Read this answer in context 👍 1

All Replies (2)

WestEnd
WestEnd
more options

Addon problems are not something FF can fix. So what version of Acrobat are you using? And is that just at that site or all sites?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Seçilmiş Həll

Hi Kevin, I haven't noticed any particular issues with the Windows version of the "Adobe Acrobat" extension (name no longer adds "Create PDF"). Could you check what version you have? The easiest place to find that is the "Troubleshooting Information" page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

If you scroll down to the Extensions heading, it will be followed by a table listing your extensions including version numbers. Mine shows:

Name Version Enabled ID Adobe Acrobat 18.0.8 true web2pdfextension.17@acrobat.adobe.com