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Removes old email when it recieves new email

  • 1 cavab
  • 3 have this problem
  • 6 views
  • Last reply by christ1

JLMullins
JLMullins
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I had 55,000+ emails in my inbox when I logged back on it removed all of the emails in my inbox but 1800+ emails, why dis it not leave them? Now they are gone and they are no longer on my server also. They were there, I am using IMAP to leave messages on the server but that didn't work apparently.

Thanks, Jimmy

I had 55,000+ emails in my inbox when I logged back on it removed all of the emails in my inbox but 1800+ emails, why dis it not leave them? Now they are gone and they are no longer on my server also. They were there, I am using IMAP to leave messages on the server but that didn't work apparently. Thanks, Jimmy

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Accumulating messages in Inbox isn't best practice. Inbox is most susceptible for corruption. The most likely cause for Inbox corruption is anti-virus software. So your messages are almost certainly gone, unless you do have a backup created prior to the incident.

To avoid this in the future: Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile