This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird Password Manager shows incorrect mailbox path/username for account

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by hotmog

hotmog
hotmog
more options

I moved from PlusNet to Virgin Media over a year ago, and edited my Thunderbird account settings to change all references to my old mail.plus.net mailboxes and usernames to their Virginmedia equivalents. I noticed that the changed accounts had no passwords stored in Password Manager, so followed the procedure to reset them on the web client page, and clicked the save to Password Manager on resetting in TB.

However the details shown on in PW Manager continue to show the old mail.plus,net mailbox path, along with the obsolete usernames that used to be associated with those accounts, neither of which appear anywhere in the updated account details: eg: Site: mailbox://mail.plus.net Username: dadween+graham should read 

Site: mailbox://pop3.virginmedia.com Username: graham

There is an option to edit the username, but not the site information. I cannot for the life of me locate where it is picking that up from.

Please can you advise.

I moved from PlusNet to Virgin Media over a year ago, and edited my Thunderbird account settings to change all references to my old mail.plus.net mailboxes and usernames to their Virginmedia equivalents. I noticed that the changed accounts had no passwords stored in Password Manager, so followed the procedure to reset them on the web client page, and clicked the save to Password Manager on resetting in TB. However the details shown on in PW Manager continue to show the old mail.plus,net mailbox path, along with the obsolete usernames that used to be associated with those accounts, neither of which appear anywhere in the updated account details: eg: Site: mailbox://mail.plus.net Username: dadween+graham should read Site: mailbox://pop3.virginmedia.com Username: graham There is an option to edit the username, but not the site information. I cannot for the life of me locate where it is picking that up from. Please can you advise.

Chosen solution

Now sorted. Found it in Tools/Options/Advanced/General/Config Editor.

However I must have inadvertently done something which caused my local folder containing all my archived emails to disappear. Fortunately I have a regular disk image backup regime in place, so was able to restore my profiles default folder in its entirety.

I then decided upon the easier approach of deleting the accounts in question and re-creating them again from scratch.

Read this answer in context 👍 0

All Replies (1)

hotmog
hotmog Question owner
more options

Seçilmiş Həll

Now sorted. Found it in Tools/Options/Advanced/General/Config Editor.

However I must have inadvertently done something which caused my local folder containing all my archived emails to disappear. Fortunately I have a regular disk image backup regime in place, so was able to restore my profiles default folder in its entirety.

I then decided upon the easier approach of deleting the accounts in question and re-creating them again from scratch.