This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

why is firefox dowloading word documents as PDF files?

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

cmoore249
cmoore249
more options

I used to download all files as word documents. My computer downloaded new updates, and is now downloading EVERY document as a PDF. I do not have adobe and cannot access any files. This happening with every file, including word files!

Please help!! I've changed every setting I can and can't fix it. I'm ready to uninstall firefox and use chrome instead.

Thank you!

C-

I used to download all files as word documents. My computer downloaded new updates, and is now downloading EVERY document as a PDF. I do not have adobe and cannot access any files. This happening with every file, including word files! Please help!! I've changed every setting I can and can't fix it. I'm ready to uninstall firefox and use chrome instead. Thank you! C-

All Replies (1)

Shadow110
Shadow110
more options

Hi, no idea why can not see them as Firefox as a built in PDF Reader or why it is downloading them as that. Please try this as is a mild fix (if works) and about 7mins : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Separate Security issue : Please uninstall Flash 14.0 r0 as has 100's of security issues and is so old please use this by Right Click and Run as Administer once have downloaded it.

Reinstall with Flash Player Version: 29.0.0.140 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.