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App Crash 59.0.2 on Windows 2008 r2

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  • 1 has this problem
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  • Last reply by FredMcD

Tobilanski79
Tobilanski79
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Name der fehlerhaften Anwendung: firefox.exe, Version: 59.0.2.6656, Zeitstempel: 0x5ab530a0 Name des fehlerhaften Moduls: xul.dll, Version: 59.0.2.6656, Zeitstempel: 0x5ab5358e Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000c7c49e ID des fehlerhaften Prozesses: 0x5f04 Startzeit der fehlerhaften Anwendung: 0x01d3d64037ae7044 Pfad der fehlerhaften Anwendung: C:\Program Files\Mozilla Firefox\firefox.exe Pfad des fehlerhaften Moduls: C:\Program Files\Mozilla Firefox\xul.dll Berichtskennung: 675becd1-0813-49b5-a064-da19e887de13 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

_______________________________________________________________________________________________________________________________________

Fehlerbucket 1544132480823336342, Typ 4 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0

Problemsignatur: P1: firefox.exe P2: 59.0.2.6656 P3: 5ab530a0 P4: xul.dll P5: 59.0.2.6656 P6: 5ab5358e P7: c0000005 P8: 0000000000c7c49e P9: P10:

Angefügte Dateien: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA19B.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_a0d916823c35464dd8eb8ae69fcfd3dadb1c327d_982c94d3_110ca7e5

Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 675becd1-0813-49b5-a064-da19e887de13 Berichtstatus: 0 Bucket mit Hash: a842f2bb55479b95056ddc4f659e1d96


_______________________________________________________________________________________________________________________________________ Version=1 EventType=APPCRASH EventTime=131684385437656198 ReportType=2 Consent=1 UploadTime=131684385439686389 ReportIdentifier=75adfd68-4233-11e8-b64d-005056b464c6 IntegratorReportIdentifier=675becd1-0813-49b5-a064-da19e887de13 NsAppName=firefox.exe AppSessionGuid=00005f04-000e-0139-4470-ae3740d6d301 TargetAppId=W:000666f7812233fb0212601811ffd85101ac00000000!0000ef45d0c407d2987b2edb3dd76967e1b16bd6c1c8!firefox.exe TargetAppVer=2018//03//23:16:51:44!709d7!firefox.exe BootId=4294967295 Response.BucketId=a842f2bb55479b95056ddc4f659e1d96 Response.BucketTable=4 Response.LegacyBucketId=1544132480823336342 Response.type=4 Sig[0].Name=Anwendungsname Sig[0].Value=firefox.exe Sig[1].Name=Anwendungsversion Sig[1].Value=59.0.2.6656 Sig[2].Name=Anwendungszeitstempel Sig[2].Value=5ab530a0 Sig[3].Name=Fehlermodulname Sig[3].Value=xul.dll Sig[4].Name=Fehlermodulversion Sig[4].Value=59.0.2.6656 Sig[5].Name=Fehlermodulzeitstempel Sig[5].Value=5ab5358e Sig[6].Name=Ausnahmecode Sig[6].Value=c0000005 Sig[7].Name=Ausnahmeoffset Sig[7].Value=0000000000c7c49e DynamicSig[1].Name=Betriebsystemversion DynamicSig[1].Value=10.0.14393.2.0.0.16.7 DynamicSig[2].Name=Gebietsschema-ID DynamicSig[2].Value=1031 DynamicSig[22].Name=Zusatzinformation 1 DynamicSig[22].Value=0d9f DynamicSig[23].Name=Zusatzinformation 2 DynamicSig[23].Value=0d9fd3fb433efd632f235983af969a98 DynamicSig[24].Name=Zusatzinformation 3 DynamicSig[24].Value=f231 DynamicSig[25].Name=Zusatzinformation 4 DynamicSig[25].Value=f23129fc24ec14158ffd049ee637761c UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe UI[3]=Firefox funktioniert nicht mehr UI[4]=Windows kann online nach einer Lösung für das Problem suchen. UI[5]=Online nach einer Lösung suchen und das Programm schließen UI[6]=Später online nach einer Lösung suchen und das Programm schließen UI[7]=Programm schließen LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\System32\ADVAPI32.dll LoadedModule[5]=C:\Windows\System32\msvcrt.dll LoadedModule[6]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[7]=C:\Windows\System32\sechost.dll LoadedModule[8]=C:\Windows\System32\RPCRT4.dll LoadedModule[9]=C:\Windows\System32\ucrtbase.dll LoadedModule[10]=C:\Program Files\Mozilla Firefox\MSVCP140.dll LoadedModule[11]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[12]=C:\Program Files\Mozilla Firefox\VCRUNTIME140.dll LoadedModule[13]=C:\Windows\SYSTEM32\dbghelp.dll LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.DLL LoadedModule[15]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[16]=C:\Windows\System32\user32.dll LoadedModule[17]=C:\Windows\System32\win32u.dll LoadedModule[18]=C:\Windows\System32\GDI32.dll LoadedModule[19]=C:\Windows\System32\gdi32full.dll LoadedModule[20]=C:\Windows\System32\IMM32.DLL LoadedModule[21]=C:\Program Files (x86)\Common Files\G Data\AVKProxy\ExploitProtection64.dll LoadedModule[22]=C:\Windows\System32\SHELL32.dll LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll LoadedModule[24]=C:\Windows\System32\windows.storage.dll LoadedModule[25]=C:\Windows\System32\combase.dll LoadedModule[26]=C:\Windows\System32\powrprof.dll LoadedModule[27]=C:\Windows\System32\shlwapi.dll LoadedModule[28]=C:\Windows\System32\kernel.appcore.dll LoadedModule[29]=C:\Windows\System32\shcore.dll LoadedModule[30]=C:\Windows\System32\profapi.dll LoadedModule[31]=C:\Windows\System32\ole32.dll LoadedModule[32]=C:\Windows\System32\OLEAUT32.dll LoadedModule[33]=C:\Windows\System32\msvcp_win.dll LoadedModule[34]=C:\Windows\System32\WINTRUST.dll LoadedModule[35]=C:\Windows\System32\MSASN1.dll LoadedModule[36]=C:\Windows\System32\CRYPT32.dll LoadedModule[37]=C:\Windows\System32\PSAPI.DLL LoadedModule[38]=C:\Windows\SYSTEM32\USERENV.dll LoadedModule[39]=C:\Windows\SYSTEM32\dbgcore.DLL LoadedModule[40]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-runtime-l1-1-0.dll LoadedModule[41]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-string-l1-1-0.dll LoadedModule[42]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-heap-l1-1-0.dll LoadedModule[43]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-stdio-l1-1-0.dll LoadedModule[44]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-convert-l1-1-0.dll LoadedModule[45]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-locale-l1-1-0.dll LoadedModule[46]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-math-l1-1-0.dll LoadedModule[47]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-multibyte-l1-1-0.dll LoadedModule[48]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-time-l1-1-0.dll LoadedModule[49]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-filesystem-l1-1-0.dll LoadedModule[50]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-environment-l1-1-0.dll LoadedModule[51]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-utility-l1-1-0.dll LoadedModule[52]=C:\Program Files\Mozilla Firefox\nss3.dll LoadedModule[53]=C:\Windows\System32\WS2_32.dll LoadedModule[54]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[55]=C:\Windows\SYSTEM32\WSOCK32.dll LoadedModule[56]=C:\Windows\SYSTEM32\WINMMBASE.dll LoadedModule[57]=C:\Program Files\Mozilla Firefox\lgpllibs.dll LoadedModule[58]=C:\Program Files\Mozilla Firefox\xul.dll LoadedModule[59]=C:\Windows\System32\SETUPAPI.dll LoadedModule[60]=C:\Windows\SYSTEM32\AVRT.dll LoadedModule[61]=C:\Windows\SYSTEM32\USP10.dll LoadedModule[62]=C:\Windows\SYSTEM32\HID.DLL LoadedModule[63]=C:\Windows\SYSTEM32\MSIMG32.dll LoadedModule[64]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[65]=C:\Windows\SYSTEM32\dwmapi.dll LoadedModule[66]=C:\Windows\SYSTEM32\UxTheme.dll LoadedModule[67]=C:\Windows\SYSTEM32\WTSAPI32.dll LoadedModule[68]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[69]=C:\Windows\SYSTEM32\WINSTA.dll LoadedModule[70]=C:\Windows\System32\MSCTF.dll LoadedModule[71]=C:\Windows\SYSTEM32\dwrite.dll LoadedModule[72]=C:\Windows\System32\clbcatq.dll LoadedModule[73]=C:\Windows\SYSTEM32\Dnsapi.dll LoadedModule[74]=C:\Windows\System32\NSI.dll LoadedModule[75]=C:\Windows\system32\napinsp.dll LoadedModule[76]=C:\Windows\System32\mswsock.dll LoadedModule[77]=C:\Windows\System32\winrnr.dll LoadedModule[78]=C:\Windows\system32\NLAapi.dll LoadedModule[79]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[80]=C:\Windows\SYSTEM32\wbemcomn.dll LoadedModule[81]=C:\Windows\SYSTEM32\bcrypt.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Nicht mehr funktionsfähig ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=2E3F1B8C318523DC1641E140DA6FF588 MetadataHash=-2094295112

Name der fehlerhaften Anwendung: firefox.exe, Version: 59.0.2.6656, Zeitstempel: 0x5ab530a0 Name des fehlerhaften Moduls: xul.dll, Version: 59.0.2.6656, Zeitstempel: 0x5ab5358e Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000c7c49e ID des fehlerhaften Prozesses: 0x5f04 Startzeit der fehlerhaften Anwendung: 0x01d3d64037ae7044 Pfad der fehlerhaften Anwendung: C:\Program Files\Mozilla Firefox\firefox.exe Pfad des fehlerhaften Moduls: C:\Program Files\Mozilla Firefox\xul.dll Berichtskennung: 675becd1-0813-49b5-a064-da19e887de13 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: _______________________________________________________________________________________________________________________________________ Fehlerbucket 1544132480823336342, Typ 4 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: firefox.exe P2: 59.0.2.6656 P3: 5ab530a0 P4: xul.dll P5: 59.0.2.6656 P6: 5ab5358e P7: c0000005 P8: 0000000000c7c49e P9: P10: Angefügte Dateien: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA19B.tmp.WERInternalMetadata.xml Diese Dateien befinden sich möglicherweise hier: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_a0d916823c35464dd8eb8ae69fcfd3dadb1c327d_982c94d3_110ca7e5 Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 675becd1-0813-49b5-a064-da19e887de13 Berichtstatus: 0 Bucket mit Hash: a842f2bb55479b95056ddc4f659e1d96 _______________________________________________________________________________________________________________________________________ Version=1 EventType=APPCRASH EventTime=131684385437656198 ReportType=2 Consent=1 UploadTime=131684385439686389 ReportIdentifier=75adfd68-4233-11e8-b64d-005056b464c6 IntegratorReportIdentifier=675becd1-0813-49b5-a064-da19e887de13 NsAppName=firefox.exe AppSessionGuid=00005f04-000e-0139-4470-ae3740d6d301 TargetAppId=W:000666f7812233fb0212601811ffd85101ac00000000!0000ef45d0c407d2987b2edb3dd76967e1b16bd6c1c8!firefox.exe TargetAppVer=2018//03//23:16:51:44!709d7!firefox.exe BootId=4294967295 Response.BucketId=a842f2bb55479b95056ddc4f659e1d96 Response.BucketTable=4 Response.LegacyBucketId=1544132480823336342 Response.type=4 Sig[0].Name=Anwendungsname Sig[0].Value=firefox.exe Sig[1].Name=Anwendungsversion Sig[1].Value=59.0.2.6656 Sig[2].Name=Anwendungszeitstempel Sig[2].Value=5ab530a0 Sig[3].Name=Fehlermodulname Sig[3].Value=xul.dll Sig[4].Name=Fehlermodulversion Sig[4].Value=59.0.2.6656 Sig[5].Name=Fehlermodulzeitstempel Sig[5].Value=5ab5358e Sig[6].Name=Ausnahmecode Sig[6].Value=c0000005 Sig[7].Name=Ausnahmeoffset Sig[7].Value=0000000000c7c49e DynamicSig[1].Name=Betriebsystemversion DynamicSig[1].Value=10.0.14393.2.0.0.16.7 DynamicSig[2].Name=Gebietsschema-ID DynamicSig[2].Value=1031 DynamicSig[22].Name=Zusatzinformation 1 DynamicSig[22].Value=0d9f DynamicSig[23].Name=Zusatzinformation 2 DynamicSig[23].Value=0d9fd3fb433efd632f235983af969a98 DynamicSig[24].Name=Zusatzinformation 3 DynamicSig[24].Value=f231 DynamicSig[25].Name=Zusatzinformation 4 DynamicSig[25].Value=f23129fc24ec14158ffd049ee637761c UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe UI[3]=Firefox funktioniert nicht mehr UI[4]=Windows kann online nach einer Lösung für das Problem suchen. UI[5]=Online nach einer Lösung suchen und das Programm schließen UI[6]=Später online nach einer Lösung suchen und das Programm schließen UI[7]=Programm schließen LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\System32\ADVAPI32.dll LoadedModule[5]=C:\Windows\System32\msvcrt.dll LoadedModule[6]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[7]=C:\Windows\System32\sechost.dll LoadedModule[8]=C:\Windows\System32\RPCRT4.dll LoadedModule[9]=C:\Windows\System32\ucrtbase.dll LoadedModule[10]=C:\Program Files\Mozilla Firefox\MSVCP140.dll LoadedModule[11]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[12]=C:\Program Files\Mozilla Firefox\VCRUNTIME140.dll LoadedModule[13]=C:\Windows\SYSTEM32\dbghelp.dll LoadedModule[14]=C:\Windows\SYSTEM32\CRYPTBASE.DLL LoadedModule[15]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[16]=C:\Windows\System32\user32.dll LoadedModule[17]=C:\Windows\System32\win32u.dll LoadedModule[18]=C:\Windows\System32\GDI32.dll LoadedModule[19]=C:\Windows\System32\gdi32full.dll LoadedModule[20]=C:\Windows\System32\IMM32.DLL LoadedModule[21]=C:\Program Files (x86)\Common Files\G Data\AVKProxy\ExploitProtection64.dll LoadedModule[22]=C:\Windows\System32\SHELL32.dll LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll LoadedModule[24]=C:\Windows\System32\windows.storage.dll LoadedModule[25]=C:\Windows\System32\combase.dll LoadedModule[26]=C:\Windows\System32\powrprof.dll LoadedModule[27]=C:\Windows\System32\shlwapi.dll LoadedModule[28]=C:\Windows\System32\kernel.appcore.dll LoadedModule[29]=C:\Windows\System32\shcore.dll LoadedModule[30]=C:\Windows\System32\profapi.dll LoadedModule[31]=C:\Windows\System32\ole32.dll LoadedModule[32]=C:\Windows\System32\OLEAUT32.dll LoadedModule[33]=C:\Windows\System32\msvcp_win.dll LoadedModule[34]=C:\Windows\System32\WINTRUST.dll LoadedModule[35]=C:\Windows\System32\MSASN1.dll LoadedModule[36]=C:\Windows\System32\CRYPT32.dll LoadedModule[37]=C:\Windows\System32\PSAPI.DLL LoadedModule[38]=C:\Windows\SYSTEM32\USERENV.dll LoadedModule[39]=C:\Windows\SYSTEM32\dbgcore.DLL LoadedModule[40]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-runtime-l1-1-0.dll LoadedModule[41]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-string-l1-1-0.dll LoadedModule[42]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-heap-l1-1-0.dll LoadedModule[43]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-stdio-l1-1-0.dll LoadedModule[44]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-convert-l1-1-0.dll LoadedModule[45]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-locale-l1-1-0.dll LoadedModule[46]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-math-l1-1-0.dll LoadedModule[47]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-multibyte-l1-1-0.dll LoadedModule[48]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-time-l1-1-0.dll LoadedModule[49]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-filesystem-l1-1-0.dll LoadedModule[50]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-environment-l1-1-0.dll LoadedModule[51]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-utility-l1-1-0.dll LoadedModule[52]=C:\Program Files\Mozilla Firefox\nss3.dll LoadedModule[53]=C:\Windows\System32\WS2_32.dll LoadedModule[54]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[55]=C:\Windows\SYSTEM32\WSOCK32.dll LoadedModule[56]=C:\Windows\SYSTEM32\WINMMBASE.dll LoadedModule[57]=C:\Program Files\Mozilla Firefox\lgpllibs.dll LoadedModule[58]=C:\Program Files\Mozilla Firefox\xul.dll LoadedModule[59]=C:\Windows\System32\SETUPAPI.dll LoadedModule[60]=C:\Windows\SYSTEM32\AVRT.dll LoadedModule[61]=C:\Windows\SYSTEM32\USP10.dll LoadedModule[62]=C:\Windows\SYSTEM32\HID.DLL LoadedModule[63]=C:\Windows\SYSTEM32\MSIMG32.dll LoadedModule[64]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[65]=C:\Windows\SYSTEM32\dwmapi.dll LoadedModule[66]=C:\Windows\SYSTEM32\UxTheme.dll LoadedModule[67]=C:\Windows\SYSTEM32\WTSAPI32.dll LoadedModule[68]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[69]=C:\Windows\SYSTEM32\WINSTA.dll LoadedModule[70]=C:\Windows\System32\MSCTF.dll LoadedModule[71]=C:\Windows\SYSTEM32\dwrite.dll LoadedModule[72]=C:\Windows\System32\clbcatq.dll LoadedModule[73]=C:\Windows\SYSTEM32\Dnsapi.dll LoadedModule[74]=C:\Windows\System32\NSI.dll LoadedModule[75]=C:\Windows\system32\napinsp.dll LoadedModule[76]=C:\Windows\System32\mswsock.dll LoadedModule[77]=C:\Windows\System32\winrnr.dll LoadedModule[78]=C:\Windows\system32\NLAapi.dll LoadedModule[79]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[80]=C:\Windows\SYSTEM32\wbemcomn.dll LoadedModule[81]=C:\Windows\SYSTEM32\bcrypt.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Nicht mehr funktionsfähig ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=2E3F1B8C318523DC1641E140DA6FF588 MetadataHash=-2094295112

Chosen solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Seçilmiş Həll

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Tobilanski79
Tobilanski79 Question owner
more options

Thank You very much!

Firefox is now working great again. :)

FredMcD
FredMcD
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Glad to help. Safe Surfing.