This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Some text forwarded from Gmail now lose link capability.

more options

1. For years, I would email stories from the NYTimes to my Google mailbox. Each email contains a link to the online story. 2. Next, I would download the emails via Thunderbird to my desktop. I would open the emails and click on the link when ready to read the story on line and I would be taken to the correct page on nytimes.com 3. Beginning about a month ago, while the links are "live" (blue) and work as intended when I view them on Gmail, they are no longer any good (not live, not blue) after downloading and opening the messages on Thunderbird.

Q. Does anyone know for sure what happened with Thunderbird that would cause this to happen?

Please DO NOT GUESS and please do not reply if you do not know the answer.

1. For years, I would email stories from the NYTimes to my Google mailbox. Each email contains a link to the online story. 2. Next, I would download the emails via Thunderbird to my desktop. I would open the emails and click on the link when ready to read the story on line and I would be taken to the correct page on nytimes.com 3. Beginning about a month ago, while the links are "live" (blue) and work as intended when I view them on Gmail, they are no longer any good (not live, not blue) after downloading and opening the messages on Thunderbird. Q. Does anyone know for sure what happened with Thunderbird that would cause this to happen? Please DO NOT GUESS and please do not reply if you do not know the answer.

All Replies (6)

more options

I'm going to guess anyway: are you sending these links from an email app on a mobile device?

more options

No. It's round trip desktop.

more options

I sent myself an article link from nytimes by clicking the email icon at the top of each article, next to the facebook and twitter icons. The received message displays the link and clicking it opens it in the default browser. This is on W10/TB 52.8 or 60b6.

The link is an embedded html link with the following format:

<a class="moz-txt-link-freetext" href="URL">URL</a>

so unless the links in your messages are different, I cannot explain why it's not working for you. Have you changed any add-on in the last month that may be causing the problem? Run in safe mode to check (hold Shift when you launch TB).

more options

You're not only just guessing, but you failed to recreate the process I described in my post. Please don't bother to reply.

more options

We have no idea, so I will close the topic.

As you appear unwilling to participate in a diagnostic process we can not help you as the problem appears to be unique to you.

more options

What a worthless forum this is.