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I cannot open Paypal at all. I do all of my business and work through Paypal and now I cannot access it at all. It says: Your connection is not secure The o

chelev123
chelev123
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I do all of my business and work through Paypal and now I cannot access it at all. It says: The owner of www.paypal.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

What can I do to rectify this situation immediately?

I do all of my business and work through Paypal and now I cannot access it at all. It says: The owner of www.paypal.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate. What can I do to rectify this situation immediately?

All Replies (4)

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites


  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

chelev123
chelev123 Question owner
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I don't understand what you are posting. What am I supposed to do? I read all of that on how to troubleshoot but do not understand the steps or there are no steps to rectify it. What are the steps?

user1504726
user1504726
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This should work. I used to have the same problem a few months ago but I fixed it. https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet

the-edmeister
the-edmeister
  • Moderator
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chelev123 said

I don't understand what you are posting. What am I supposed to do?

First thing to do is to figure out which Security Suite you are using, then figure out how to get that application to accept the security certificate that the website uses.

Or contact support for that Security Suite to find out how to stop that application from overriding that feature inside Firefox.