This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird has stopped working

  • 3 cavab
  • 0 have this problem
  • 1 view
  • Last reply by Wayne Mery

KenHewitt
KenHewitt
more options

Thunderbird has been working perfectly up until today (June 22). Suddenly I get the message "Thunderbird has stopped working" and am invited to either a) Check online for a solution or b) Close the program. I have done both a and b, and also Uninstalled and Reinstalled (twice) without success.

I also get "Problem details" as follows... Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	thunderbird.exe
 Application Version:	52.8.0.6710
 Application Timestamp:	5afcb515
 Fault Module Name:	USER32.dll
 Fault Module Version:	6.1.7601.23594
 Fault Module Timestamp:	58249e1c
 Exception Code:	c0000005
 Exception Offset:	0003ef9f
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	4105
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Thunderbird has been working perfectly up until today (June 22). Suddenly I get the message "Thunderbird has stopped working" and am invited to either a) Check online for a solution or b) Close the program. I have done both a and b, and also Uninstalled and Reinstalled (twice) without success. I also get "Problem details" as follows... Problem signature: Problem Event Name: APPCRASH Application Name: thunderbird.exe Application Version: 52.8.0.6710 Application Timestamp: 5afcb515 Fault Module Name: USER32.dll Fault Module Version: 6.1.7601.23594 Fault Module Timestamp: 58249e1c Exception Code: c0000005 Exception Offset: 0003ef9f OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Chosen solution

Hello Wayne

1) Yes... the problem went away when I opened *Windows* in safe mode. and also opened Thunderbird in safe mode. 2) Also no problem when I opened Windows in safe mode, and Thunderbird in normal mode. and.. 3) Lastly... when I open Windows and Thunderbird in normal mode, the problem has also gone away. So.... I think we (you) have helped me solve the problem... fingers crossed!

Read this answer in context 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away? Please reply to let us know results.

KenHewitt
KenHewitt Question owner
more options

Seçilmiş Həll

Hello Wayne

1) Yes... the problem went away when I opened *Windows* in safe mode. and also opened Thunderbird in safe mode. 2) Also no problem when I opened Windows in safe mode, and Thunderbird in normal mode. and.. 3) Lastly... when I open Windows and Thunderbird in normal mode, the problem has also gone away. So.... I think we (you) have helped me solve the problem... fingers crossed!

Modified by KenHewitt

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

weird stuff