This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yubikey is not recogknised in my Firefox, what to do ?? V 61.01 in Ubuntu

more options

In plugged a new yubikey security key in my desk top . I blinks blue an nothing further happens According to some websites Firefox ( version 60 or later ) should automatically recogknise the key.

Whats wrong , what to make it work ?

In plugged a new yubikey security key in my desk top . I blinks blue an nothing further happens According to some websites Firefox ( version 60 or later ) should automatically recogknise the key. Whats wrong , what to make it work ?

Chosen solution

This is looking more like an implantation issue on the jubi end of things... To confirm...if you have a GitHub/gitlab/google/facebook account enable the yubikey for second factor... If it registers the key it is NOT the yubikey or firefox but jubi.

Read this answer in context 👍 0

All Replies (6)

more options

Please the attached screenshot for all 4 options that must be set to a boolean of TRUE in order for the full suite of Yubikeys to work in 60.0.1 +

Please feel free to reach out to me directly if you still have issues, I own 4 yubikeys ranging the product suite and all work these settings.

In short:

in the url bar type about:config and accept your fate (this is indeed an area where there be dragons if you misconfigure something)

search for webauth

the security.webauth.u2f is for the Security Key and all variants of the YK4 where the u2f (github/facebook/etc) press your key to authorize/login

the security.webauth.webauthn is for all other forms of press to sign/login/authorize where openid/oauth(2) is offloaded ( signup with google/linkedin/etc) or when facebook app wants to have access to post your newest quiz result to your timeline.

BOTH of security.webauthn.enable_softtoken and security.webauthn.enable_usbtoken are for using smartcards and software based tokens (or token exchanges like yubikey's challenge-response and OTP/static password functions.

more options

I changed the 4 webauth items to true verified in problemsolving file

When I plug in my jubi security key nothing happens,

what do I wrong ???

more options

Only references I can find to Jubi is a cloud platform for training, I see nothing about their key(s).


Does this Jubi support proper webauth(n|z) ? I only see references to the cloud platform needing a modern browser for streaming the content.

more options
more options

Seçilmiş Həll

This is looking more like an implantation issue on the jubi end of things... To confirm...if you have a GitHub/gitlab/google/facebook account enable the yubikey for second factor... If it registers the key it is NOT the yubikey or firefox but jubi.

more options

On the testpage of jubico the key is reckognised and works

Problem solved Thanks