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Firefox crashes when attempting to open a document attachment pdf or word

  • 4 cavab
  • 2 have this problem
  • 14 views
  • Last reply by volkpt

volkpt
volkpt
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Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

All Replies (4)

WestEnd
WestEnd
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Sounds like the file is not correct format. Did you first save it and try to open it or worse did you verify the email sender is sending legit and not malicious email attachments?

volkpt
volkpt Question owner
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NOPE--- It from people in my business, through our office email...ALWAYS worked until 3-4 weeks ago....NOW I cannot open anything.....

WestEnd
WestEnd
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Did you save it and then open it to find out if it works or is a file issue?

volkpt
volkpt Question owner
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I can save it to open..BUT, my question is STILL...why cannot I not just open it without saving?? what changed with mozilla??